How GetOnCRM Solutions Uses Salesforce Service & Experience Cloud to Transform Patient Support
- GetOnCrm Solutions
- Sep 4
- 2 min read
In today’s healthcare landscape, a seamless and responsive patient experience is essential—not optional. GetOnCRM Solutions, a certified Salesforce consulting partner, empowers clinics and hospitals to elevate patient support using Salesforce Service Cloud and Experience Cloud.
Transforming Healthcare Support with Expert Salesforce Consulting
As a trusted partner known for Salesforce implementation services and healthcare-specific consulting services, GetOnCRM Solutions brings deep industry understanding to every project. Whether you're seeking healthcare CRM or Service Cloud integration, GetOnCRM tailors solutions to streamline your workflows and enhance patient engagement.
Powerful Ticketing with Salesforce Service Cloud
The backbone of efficient support, Service Cloud, gives care teams tools like email-to-case, smart routing, and milestone tracking—all within a unified system. Through Service Cloud implementation, GetOnCRM enables automatic ticket creation and intelligent case escalation to maintain response SLAs. All caregiver-relevant data is consolidated in one agent dashboard for faster, accurate support.
Patient-Facing Portals Built with Experience Cloud
GetOnCRM leverages Experience Cloud integration to create secure, branded patient portals—delivering features such as visit summaries, lab access, appointment scheduling, and direct messaging with care teams. These self-service hubs reduce staff load while providing a modern, intuitive patient experience.
One Platform for Omnichannel Patient Touchpoints
In an age where patients expect real-time answers from any channel, GetOnCRM enables omnichannel support by converging WhatsApp, live chat, email, and web into a single unified inbox. With smart routing and integrated Service Cloud, your care teams respond faster, reducing wait times and enhancing satisfaction.
A 360° View via Unified Healthcare CRM
By uniting Service Cloud, Experience Cloud, and Health Cloud, GetOnCRM delivers a 360-degree patient view. This comprehensive setup ensures care teams access everything—from case history to care plans—right where they work, reducing delays and improving personalized care.
Industry-Proven Efficiency & Security
Organizations working with GetOnCRM in the healthcare space enjoy:
Faster case resolution through streamlined workflows
Higher patient satisfaction via intuitive self-service portals
HIPAA-aligned, secure processes and centralized information access
A low-code, scalable healthcare CRM tailored to your needs
Let’s simplify healthcare CRM together—partner with GetOnCRM Solution - Get Started Today
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